AQW 22679/17-22 Written question to the Minister for the Economy
To ask the Minister for the Economy to confirm whether the telephone service for the High Street Stimulus scheme application will be free of charge.
Asked by Stewart Dickson MLA on 17 September 2021
- Answered
- Written
- After due date
- Tabled
- 17 September 2021
- Answer due by
- 4 October 2021
- Answered
- 17 November 202161 days after tabling
- Department
- Department for the Economy
- Priority question
- No
Answer
The applications portal for a Spend Local Prepaid card opened 27 September until midnight 25 October. A telephone applications service was then launched on 11 October until midnight 25 October to support applications from people who were unable to access or use the online portal. I can confirm the telephone applications number 0800 046 8333 was free of charge from both landlines and mobiles.
I can also confirm the manned High Street Voucher Scheme Customer Support Services number 0800 046 8330, and the Automated Enquiries number 0800 046 8333, both launched after midnight on the 25 October to support customers who needed assistance or information on their applications, were also free of charge from both landlines and mobiles.